Heliswot Privacy Policy

1. What Information We Collect

We may collect the following types of personal information:

• Name, contact details (email, phone, address)
• Organisation, role or title
• Information relevant to legal or consulting services we’re providing
• Records of communication with us (calls, emails, meeting notes)
• Job application details (e.g., resume, qualifications)
• Website usage and analytics data (cookies, IP addresses)

We aim to only collect what is reasonably necessary to deliver our services or meet legal obligations.

2. How We Collect It

We collect personal information directly from you where possible, including:

• When you engage us for legal, consulting, or project work
• When you subscribe to our updates, attend events, or access resources
• During recruitment processes
• Through our website or digital tools

In some cases, we may collect information from third parties such as referrers, regulators, or public sources where appropriate.

3. How We Use Your Information

We use personal information to:

• Provide legal, consulting and business support services
• Communicate with you about your matter, updates or changes
• Understand your business needs and priorities
• Send legal updates, insights, or invitations to events (you can opt out at any time)
• Manage our operations, team, and legal obligations

We will never sell your information, and we only use it in ways that align with your expectations or legal requirements.

4. Disclosure to Third Parties

We may disclose personal information:

• To service providers who support our operations (e.g. cloud storage, email marketing)
• To barristers, consultants, or co-counsel where relevant to your matter
• Where required by law, regulation, or court order
• With your consent, or as reasonably expected in the delivery of our services

If disclosure is made outside Australia, we take reasonable steps to ensure the receiving party meets Australian privacy standards.

5. Security and Storage

We take your privacy seriously. Your information is stored securely using a combination of:

• Access-controlled systems
• Encrypted cloud services
• Physical safeguards for hard-copy files

We retain personal information only as long as needed for its purpose or to comply with professional or legal obligations (typically a minimum of 7 years for legal files).

6. Your Rights

You have the right to:

• Access personal information we hold about you
• Request correction if it’s inaccurate, incomplete or out of date
• Opt out of marketing or communications
• Raise a concern or make a complaint

To do so, contact us using the details below. We’ll respond promptly and respectfully.

7. Cookies and Website Use

Our website uses cookies to improve user experience, monitor site traffic and support online marketing. These cookies do not personally identify you unless you voluntarily provide information to us (e.g. via a form). You can disable cookies via your browser settings.

We may use third-party analytics tools or digital advertising platforms, but we do not permit them to collect personally identifiable information unless you’ve opted in.

8. Complaints and Contact

If you have questions or believe we have breached your privacy, please contact:

Privacy Officer
Heliswot
Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.